Please contact the customer support team on 0800 37 34 36 so we can discuss this.
Firstly we will check that the rain gauge you are connected to is recording correctly – no blockages. There are many weather stations installed through-out the Waimakariri Scheme, so there may be another weather station near-by that you would prefer to be set up with. The WIL website is now showing where these weather stations are located - https://www.wil.co.nz/water-user/weather-stations/